Refund Policy | Visible Solution LLC

Effective date: November 3, 2026

Visible Solution LLC is a marketing and advertising agency in Clarksville, Maryland, USA. Most of what we sell is time and expertise: once our team has started work, that time cannot be given back. This page explains clearly when a refund is possible, how to cancel, and how billing works, so there are no surprises.

1. Free audit and quotes

Your visibility audit, consultation and quote are free and carry no obligation. Nothing is charged until you accept a quote or proposal.

2. When a refund is possible

Before work starts. If you cancel after paying but before we have started any work, we refund the payment in full.
Billing mistakes. If you were charged twice or charged the wrong amount, we refund the difference as soon as we confirm it.
Other cases. Where the law requires it, or where we have agreed to a refund in writing. Any other request is reviewed case by case at our discretion.

3. When a refund is not possible

Because work on these services begins right away, payments are not refundable once that work has started:

SEO, AI search and Google Business Profile work for a month that has already begun;
audits, strategies and reports that have been delivered;
design work after you have approved a concept or mockup;
website and software projects that are in development or testing;
work booked around a fixed date, event or promotion.

Refunds are also not available when results are held back by things outside our control, for example when the changes we recommend are not approved or made, when the access we need is not provided, when another agency is changing the same website or accounts at the same time, when the website or hosting is down or broken, or when a project has been left without a reply for more than 30 days.

Money paid directly to Google, Meta or other platforms for ads, and third-party costs such as domains, hosting and licences, is controlled by those companies and cannot be refunded by us.

4. How to ask for a refund

Email visiblesolution.llc@gmail.com within 7 days of the charge or of the issue you are reporting. Include your name, business name, the invoice number and the reason. We reply within 2 business days. Approved refunds go back to the original payment method within 7 to 14 business days; your bank may take a few extra days to show it.

5. Cancelling a monthly service

There are no long contracts. You can cancel a monthly service (SEO, website care, social media, ads management) by email or text at any time.
To stop the next charge, tell us at least 3 days before your next billing date. The month already paid for is completed and is not prorated.
Services tied to an event or limited-time offer need 30 days’ notice.

6. Cancelling a project

You can cancel a one-off project (a website, app or design job) by giving us 7 days’ written notice. We will invoice for the work completed up to that point, deduct what you have already paid, and refund any amount paid for work we have not started.

7. Changes, fixes and extra work

Programming errors that we made are fixed free of charge, during the project and in the period shortly after launch.
Changes to work you have already approved, and new requests after launch, are quoted and billed as new work.
Putting a project on hold is free if you let us know in advance. A project left inactive for more than 2 months without notice carries an administration fee of $99 per week and may need a revised quote.

8. Recurring payments

By signing up for a monthly service you allow us to charge the agreed amount to your card or account at each billing cycle until you cancel. We send an invoice or receipt for every charge.

9. Disputes and chargebacks

If something about a charge looks wrong, please contact us before contacting your bank. We would rather fix it directly and quickly. If a chargeback is opened without contacting us first, work on the account may be paused until it is resolved.

10. Payment methods

We accept credit and debit cards, bank transfers and secure processors such as Stripe and Square. Card details are handled by the processor and never stored on our systems. For some payments a processor may ask us to confirm your identity or business details; we will let you know if that is needed.

11. Contact

Questions about a payment, refund or cancellation: call (443) 718-0737, email visiblesolution.llc@gmail.com, or write to Visible Solution LLC, 6124 Rippling Tides Terrace, Clarksville, MD 21029, USA.