Terms of Use

Effective date: November 3, 2026

These terms apply when you use this website or hire Visible Solution LLC (“Visible Solution”, “we”, “us”), a marketing and advertising agency in Clarksville, Maryland, USA. By using the site or our services you agree to them. If a signed proposal or service agreement says something different, the signed document wins for that project.

1. What we do

We provide marketing and advertising services for businesses, including local SEO, Google Business Profile management, AI search optimization, Google Ads and Local Services Ads, social media management and advertising, website design and development, website care, graphic design, video, and custom software such as CRMs and apps. The exact work, price and timeline for each client are set out in a written proposal, quote or invoice.

2. Using this website

• You may browse the site and share its pages for personal or business reference.
• You may not copy large parts of the site, its design or its text for your own website or products.
• You may not try to break, overload or gain unauthorized access to the site, or use it to send spam or harmful code.
• Information on the site is general. Results shown for past clients are real but every business and market is different, so they are not a promise of the same result for you.

3. Starting a project

Work begins once you accept a quote or proposal. You can accept by signing it, confirming by email, or paying the first invoice or deposit. Prices in a quote are based on the requirements you gave us at the time; if the scope changes, we will tell you what the change costs before doing it.

4. What we need from you

• Accurate information about your business and timely answers to our questions.
• Access to the accounts we need, such as your website, hosting, domain, Google Business Profile and ad accounts.
• Content you want on your website (text, photos, logos) within the timeline we agree, normally within two weeks of starting.
• Confirmation that you own or have permission to use everything you give us, and that your business follows the advertising rules of the platforms we use for you.

Delays in access, content or approvals move the timeline and, if a project stalls for a long time, may require a revised quote.

5. Search and advertising results

We use proven methods and report our work honestly, but Google, Meta, AI assistants and other platforms decide rankings, ad approvals and visibility. Their rules change without notice. We therefore cannot guarantee a specific ranking, number of calls, leads or sales within a specific time.

6. Fees, invoices and late payment

• Monthly services are billed at the start of each month. Projects are billed as set out in the quote, often a deposit with the rest on milestones or completion.
• Invoices are due within 7 days unless the quote says otherwise.
• If an invoice is more than 7 days overdue we may pause work until it is paid. Invoices more than 15 days overdue may carry a late fee of $25 or 2% per month, whichever is higher.
• Third-party costs such as ad spend, domain names, hosting, premium plugins and software licences are separate unless the quote includes them.
• We may change our monthly prices with at least 60 days’ written notice.

Refunds and cancellations are covered by our Refund Policy.

7. Ownership

Once you have paid in full, you own the final website design, the text and images we created specifically for you, and your accounts and data. We keep ownership of our own tools, templates, methods and any code we reuse across clients, and we give you a permanent licence to use them as part of your project. Open-source software and third-party products stay under their own licences. We may show your project in our portfolio unless you ask us not to.

8. Confidentiality

We keep your account logins, business figures and other non-public information private and use them only to do our work for you. We ask the same of you for our pricing and internal methods. This continues after the work ends.

9. Liability

We are responsible for doing our work with reasonable skill and care. We are not responsible for losses caused by platforms or other third parties (for example a Google update, a hosting outage or an ad account suspension), by information you gave us, or for indirect losses such as lost profits. Our total liability for any claim is limited to the fees you paid us for the service concerned in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Ending the work

Either side may end a monthly service with written notice as described in the Refund Policy. We may stop work immediately if invoices remain unpaid, if we are asked to do something unlawful or misleading, or if our team is treated abusively. When the work ends we will hand over your logins and files that you own, once all invoices are paid.

11. Events we cannot control

We are not responsible for delays caused by events outside our reasonable control, such as natural disasters, power or internet failures, platform outages or government action. We will tell you as soon as possible and resume work when we can.

12. Law and disputes

These terms are governed by the laws of the State of Maryland, USA. If a disagreement comes up, please contact us first; most issues are solved with a conversation.

13. Changes to these terms

We may update these terms from time to time. The version on this page, with its effective date, is the one that applies. Changes do not affect work already agreed in a signed proposal.

14. Contact

Visible Solution LLC, 6124 Rippling Tides Terrace, Clarksville, MD 21029, USA. Call (443) 718-0737 or email visiblesolution.llc@gmail.com.