Privacy Policy | Visible Solution LLC

Effective date: November 3, 2026

This policy explains what personal information Visible Solution LLC (“Visible Solution”, “we”, “us”) collects, why we collect it, who we share it with and the choices you have. It applies to this website, to our forms, calls, emails and text messages, and to the marketing, advertising, web and software services we provide. Visible Solution LLC is a marketing and advertising agency based in Clarksville, Maryland, USA.

1. Information you give us

When you fill in a form, request an audit or quote, call, email, text or sign an agreement with us, we may receive:

your name, business name, job title, email address, phone number and business address;
details about your business, website, Google Business Profile and advertising accounts that you choose to share;
billing details such as the billing contact and address on your invoices;
anything you write in a message to us, and records of calls and project conversations.

Card numbers are entered directly with our payment processor. We never see or keep your full card details.

2. Information collected automatically

When you visit the website, your browser sends standard technical data: IP address, browser and device type, pages viewed, the page that sent you here, and the date and time of the visit. We use this to keep the site secure, fix problems and understand which pages are useful. Some of it is collected with cookies, explained in section 6.

3. How we use your information

To reply to your enquiry and prepare audits, proposals and quotes.
To deliver the services you hire us for and keep you updated on the work.
To send invoices, take payments and keep accounting records.
To improve the website and our services.
To detect spam, fraud and misuse, and to meet our legal and tax obligations.
To send occasional news about our services, only where you have agreed. Every such email has an unsubscribe link.

We do not sell, rent or trade personal information.

4. Text messages and phone numbers

If you agree to receive text messages from us (for example project updates, appointment reminders or payment notices), we use your number only for that purpose. Mobile numbers and text-message consent are never shared with third parties or affiliates for their own marketing. You can stop texts at any time by replying STOP. Message and data rates from your carrier may apply.

5. Who we share information with

We share information only when it is needed to run our business or required by law:

Service providers who work on our behalf, such as website hosting, email, payment processing, accounting and analytics. They may use the data only to provide their service to us.
Platforms you ask us to manage, such as Google, Meta or your website host, when the work requires it.
Authorities or courts when the law, a subpoena or a court order requires it, or to protect our rights, our clients or the public from fraud or harm.
A buyer or successor if our business is sold or merged, under the same protections described here.

6. Cookies

Cookies are small files a website stores in your browser. We use them to keep the site working, remember simple preferences and measure visits. You can block or delete cookies in your browser settings. The site will still work, although some features may not.

7. Payments

Online payments are handled by PCI-DSS compliant processors such as Stripe or Square. Your card details go straight to the processor and are protected by its security standards. We receive only a confirmation of the payment and limited details such as the last four digits of the card.

8. How long we keep information

We keep personal information for as long as we need it for the purpose it was collected for: while we are talking with you, for the length of a client relationship, and afterwards for as long as tax, accounting and legal rules require. Enquiries that do not lead to work are deleted after a reasonable period. Backups are overwritten on a regular cycle.

9. Keeping it safe

We protect information with access controls, encrypted connections (HTTPS), strong passwords and by limiting access to the people who need it. No system is completely secure, so we cannot promise that information will never be accessed without permission, but we will tell affected clients promptly if a breach involves their data.

10. Your choices and rights

You can ask us at any time to:

tell you what personal information we hold about you and give you a copy;
correct information that is wrong or out of date;
delete your information, unless we must keep it for legal or contract reasons;
stop sending you marketing messages.

Depending on where you live, state privacy laws may give you further rights. Email visiblesolution.llc@gmail.com and we will reply within 30 days. We will not treat you differently for using these rights.

11. Children

Our website and services are meant for businesses and adults. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will remove it.

12. Links to other websites

This site links to client websites and other services. Their privacy practices are their own, so please read their policies.

13. Changes to this policy

When we change this policy we will post the new version here and update the effective date at the top. Significant changes will be highlighted on this page.

14. Contact us

Visible Solution LLC
6124 Rippling Tides Terrace, Clarksville, MD 21029, USA
Phone: (443) 718-0737
Email: visiblesolution.llc@gmail.com